CCBA® and CBAP® Certifications Study Guide

Element 9: Internal assets

When you consider the element of internal resources in the context of defining the future state, you will see that the role of the business analyst here is to assess the existing capabilities and resources the organization has and whether there is a need to increase or change those resources to support the future state. This also includes an assessment of whether the existing capabilities and resources can be reused as part of the desired future state.

Let's look at a straightforward practical example. Consider a courier company that would like the capability to double the number of weekly deliveries as part of the desired future state. The question in terms of the internal assets or capabilities then becomes: To ...