CCBA® and CBAP® Certifications Study Guide

Element 1: Unknowns

What if you don't know all the risks?

Often in an initiative, there is some uncertainty of the likelihood of any specific risk occurring and what the exact impact would be. The role of the business analyst is to work with stakeholders in relation to any identified risks and aim to elicit as much information as possible about the risk, its likelihood, and the potential impact. Even if this proves challenging, it is still worth documenting as much information as possible about the risks and to prepare a plan to mitigate or manage the risks should they occur.

Let's look at a real-world example. Let's consider the risks associated with a point-of-sale device upgrade project. Within a retail organization, there is a requirement ...