May 2020
Intermediate to advanced
542 pages
18h 28m
English
Content preview from CCBA® and CBAP® Certifications Study Guide
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Element 2 – Capture elicitation outcomes
Although the conducting of elicitation is frequently iterative and takes place in a series of sessions, it is imperative to capture the elicitation outcomes in a well-organized and succinct fashion. If the elicitation activity happens in an ad hoc or unplanned way, the conversations and decisions or outcomes must also be documented and integrated into the planned outcomes.
When a business analyst consistently captures all elicitation outcomes in a formal and comprehensive manner, it builds confidence in the business stakeholders' view of how the information they have provided the business analyst is being valued and used.
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