May 2020
Intermediate to advanced
542 pages
18h 28m
English
Content preview from CCBA® and CBAP® Certifications Study Guide
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Element 2: Validating performance measures
Why validate performance measures?
It is important to validate the performance measures with the stakeholders who are responsible for delivering business value from the solution. The performance measures that the business analyst proposes must make sense to them and their business objectives. It is therefore key for the business analyst to identify the most appropriate stakeholders (often the sponsor) to agree and validate that the proposed performance measures are good, relevant, and useful to the stakeholder group.
Continuing with the loan-application solution example we used in the previous section, let's say that the loan-application process has been enhanced to implement improved speed and usability. ...
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