CCBA® and CBAP® Certifications Study Guide

Element 4: Technology and infrastructure

How can technology and infrastructure impact a solution?

Information systems used by the organization support people in using processes, making business decisions, and having interactions with vendors and customers.

The infrastructure describes the organizations in terms of their physical aspects and capabilities and most typically includes components such as computer hardware, physical plants, and logistics, as well as the operation and upkeep of those aspects.

Let's consider our current example in this context: The business process was changed to deliver vehicle parts stock on a daily basis, however, for the business process change to be applied and be effective in all dealerships across the country, ...