CCBA® and CBAP® Certifications Study Guide

Element 3: Capabilities and processes

Identifying the activities performed within an organization.

Capabilities and processes are all the functions performed within the organization, including products, services, and decision-making methods.

The business analyst can use a capability-centric view or a process-centric view to assess the benefit of a change.

Let's now consider a practical example for each of these two different views when assessing the benefit of a change:

Capability-centric view: For example, an organization that provides short-term loans and home loan finance could simply add another product to be able to supply vehicle financing. This would be a change in capability. The benefit to the organization would be increased growth ...