CCBA® and CBAP® Certifications Study Guide

Core competency 5: Systems thinking

Systems thinking refers to the ability to understand an organization holistically in terms of the people, processes, and technology within it. When you develop your ability to apply systems thinking, you aim to understand not only the individual components within an organization but also how they are all interconnected. You look at not only the components that are isolated entities but also the people and the entire internal and external organizational environment. A key part of the role of business analysis is to analyze an entire system and all the components involved in order to have a full and meaningful picture of it as a whole.

Let's consider a real-world scenario.

When an employee decides to resign ...