CCBA® and CBAP® Certifications Study Guide

Core competency 3: Trustworthiness

Just as it is important to be trustworthy in your personal life, it is of equal importance to building a reputation of trustworthiness in the workplace. Business analysts are often referred to as the agents of change in an organization and change is often associated with uncertainty and even fear among stakeholders. This means it is very important for a business analyst to build a strong level of trustworthiness among stakeholders so that they can assist the stakeholder in accepting and working with any new changes that are introduced with new initiatives.