May 2020
Intermediate to advanced
542 pages
18h 28m
English
Content preview from CCBA® and CBAP® Certifications Study Guide
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Core competency 4: Negotiation and conflict resolution
Negotiation and conflict resolution are about a business analyst's ability to help mediate discussions between stakeholders where a requirements conflict has been identified. The business analyst aims to mediate the conflict in a way that will build stronger relationships and clearer understandings of different viewpoints, as well as resolve any conflict that might exist.
In some cases, a business analyst might identify that stakeholders might have unrelated or indirect interests, that may impact their views on requirements. When the business analyst is able to identify those interests during a mediation session, this often helps in finding alternative solutions or a consensus on requirements ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.