May 2020
Intermediate to advanced
542 pages
18h 28m
English
Content preview from CCBA® and CBAP® Certifications Study Guide
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Context
The final core concept of Context refers to how the context could impact on the solution performance and potentially add limitations, which may prohibit value from being realized.
If we continue with the example of the new user interface, which was added to the existing call center solution, we can see how this concept of Context works in the real world:
The context of this implementation is that none of the call center staff received any training in how to use the new user interface that was introduced. Because of the lack of training, the call center staff took much longer to assist a customer with inquiries because they were unfamiliar with how to use the new user interface. This is why the value of the solution was not immediately ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.