CCBA® and CBAP® Certifications Study Guide

Core competency 3: Written communication

Just as a business analyst can use verbal communication to convey ideas, concepts, facts, and opinions to different stakeholders, they can also use written communication to do the same. Often, these two forms of communication are used together to support each other, thereby producing a stronger and more effective message.

If we consider the basic concept of what written communication is, it is simply the practice of using text, symbols, models (formal or informal), and pictures to communicate information.

It is important for a business analyst to consider who the audience of their written communication will be and to adapt their writing style to suit that audience. It is important to use terminology ...