Restaurant Franchising, 3rd Edition

294 Restaurant Franchising

have been resolved, thereby further focusing on the points of discontent.

This will save considerable amount of resources, paperwork, time, and

legal fees.

n Mediation ends in successful resolution with no specifi c winner as in the

case of arbitration or judicial settlement. This can be an asset for both

franchisors and franchisees, particularly when the information is open

for public and press analysis.

n Since the franchisee will be venting the grievances confi dentially to the

mediator, there will be no risk of the franchisor knowing of the bad feel-

ings, possibly resulting in further prejudice and bias.

n Mediation ...