
Franchise Concept Development and Restaurant Design 313
but it may be desirable to include both hot and cold items. For example,
milkshakes, ice cream, and salads may be served to complement hot entrée
items. Also, time and method of consumption should be considered.
Presentation
The fi nal appearance of food—whether on a plate, cafeteria counter, serv-
ing tray, food container, bag, display case, or take-out package—is important.
Neatly presented foods have their own appeal. Presentation should be carefully
planned so that the quality of each menu item is optimal as it reaches the hands
of the consumer. The appearance of home-delivered menu items ...