
396 Restaurant Franchising
munication the majority of the time. However, different barriers can make it
ineffective. When oral communication is done face to face, there is an advan-
tage that it can be combined with nonverbal communication or body/sign
language. It is also evident that oral communication may overcome some
of the problems presented by written reports. This type of communication
is very effective when (a) there is limited time available, (b) instructions are
not complicated, (c) routine daily operations are concerned, (d) quick action
is desired, (e) given to franchisees that are normally well connected, and (f)
when commonly used ...