
Communications and Public Relations 401
States there are many Spanish-speaking restaurant owners in the hospitality
industry, and in Middle Eastern countries there are thousands of restaurant
employees from South and South East Asia. Teaching English to them may
be extremely diffi cult since it may not be easy for them to fi nd time after long
hours of work, and their basic level of education may be weak. The hurdle
with language and culture will be more acute during training. The materials
and instructions have to be in language that franchisees can understand.
Supportive Communication
Supportive communication is communication that seeks to preserve ...