January 2017
Beginner
480 pages
27h 32m
English
Everyone involved in personal selling must work hard to build relationships based on trust. Customers are more apt to trust salespeople they believe to be ethical, leading to a much more productive partnership.32 Although trust is an essential element of every sale, the meaning of trust changes with the type of sale.33
Trust in transactional sales. The primary customer focus in this type of sale is trust in the product. Is the product reliable? Is the product priced as low as possible? Can the product be delivered in a timely fashion? The transactional buyer may purchase a product from a salesperson they do not feel totally comfortable with if it meets their purchase ...
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