January 2017
Beginner
480 pages
27h 32m
English
People do not buy things; they buy what the things can do for them. At Mattress Firm, Edith Botello realizes her customers do not buy a mattress; they buy a relaxing, comfortable, uninterrupted physically healthy evening of rest. Chief information officers do not buy computers or programming services, they buy timely, easy to access, easy to understand, economically priced information. Every product or service offers the customer certain benefits. The benefit might be ease of operation, greater comfort, security, feelings of confidence, or economy.
If you are selling Allstate insurance, for example, you should become familiar with the service features. One feature is well-trained employees ...
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