January 2017
Beginner
480 pages
27h 32m
English
When stress occurs, you may undergo physiological and psychological changes. The heartbeat quickens, the blood pressure rises, and tension builds. To relieve the pressure, you may choose a fight or flight response. Fighting the problem may mean unleashing an avalanche of harsh words or ignoring the other person. These reactions, of course, are not recommended. This behavior may damage relationships with team members, customers, or customer-support personnel.
Flight is the act of running away from the problem. Instead of facing the issue squarely, you decide to turn your back on it. The flight response is usually not satisfactory; the problem seldom goes away by itself. If you feel stress from an impractical ...
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