January 2017
Beginner
480 pages
27h 32m
English
6.4 Describe how expert knowledge of competition and industry trends improves personal selling
Acquiring knowledge of your competition is another important step toward developing complete product knowledge. Salespeople who have knowledge of their competitor’s strengths and weaknesses are better able to emphasize the benefits they offer and add value. Prospects often raise specific questions concerning competing firms. If you cannot provide answers or if your answers are vague, the sale may be lost.
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