Confirming the Partnership When the Buyer Says Yes
14.5 Explain what to do when the buyer says yes and what to do when the buyer says no
Congratulations! You have closed the sale and have established the beginning of what you hope will be a long and satisfying partnership with the customer. Before preparing to leave, be sure that all the details related to the purchase agreement are completed. Check all particulars with the buyer, and then ask for a signature if necessary.
Once the sale has been closed, it is important to take time to reassure the customer. This is the confirmation step in closing the sale. Before you leave, reassure the customer by pointing out that she has made the correct decision, and describe the satisfaction that will ...
Get Selling Today: Partnering to Create Value, 14/e now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
