January 2017
Beginner
480 pages
27h 32m
English
book
Selling Today: Partnering to Create Value, 14/e
by Gerald L. Manning, Michael Ahearne, Barry L. Reece
Content preview from Selling Today: Partnering to Create Value, 14/e
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Current Developments in Customer Service
15.2 Describe current developments in customer service
Bill Gates, in his book Business @ the Speed of Thought, predicted that in the new millennium customer service may become the primary value-added function.11 He recognized that customer service is the primary method of building and extending the partnership. Customer service, in its many forms, nourishes the partnership and keeps it alive.
Salespeople are in a unique position to enhance customer satisfaction and trust, the two major contributors to relationship quality.12 With adequate orientation and training, members of the sales force can build long-term, profitable, customer relationships. Recent research indicates that the building process ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.