January 2017
Beginner
480 pages
27h 32m
English
The allotted time for a presentation usually provides the opportunity to present a significant amount of information. Most people talk at a speed of about 125 words per minute. In a short time span of just 15 minutes, the customer may be bombarded with approximately 1,900 words. For this reason, the salesperson should occasionally use a summary-confirmation question to summarize and confirm major points. The customer needs this form of value-added assistance.
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