Selling Today: Partnering to Create Value, 14/e
by Gerald L. Manning, Michael Ahearne, Barry L. Reece
Relationships Add Value
4.1 Explain how partnering relationships add value
Ron Willingham, author of Integrity Selling for the 21st Century, says there is a relationship between the salesperson’s achievement drive and his view of personal selling. Salespeople who feel a professional responsibility to create as much value for customers as possible exhibit more energy, a stronger work ethic, and a greater eagerness to ask customers for decisions.1
The manner in which salespeople establish, build, and manage relationships is not an incidental aspect of personal selling; in the information age, it is the key to success. In the information economy, business is defined by customer relationships, and sales success depends on adding value. Daniel ...
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