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The Pocket Universal Methods of Design by Bella Martin, Bruce Hanington

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002 AEIOU

A framework for structuring field observations

• This can be used to guide any ethnographic or observational method, corresponding to five interrelated elements:

Activities are goal-directed sets of actions or the pathways that people take toward the things they want to accomplish.

Environments include the context in which activities take place, including the atmosphere and function of individual and shared spaces.

Interactions are the routine and special exchanges between people and between people and objects in the environment.

Objects are the key elements of the environment, sometimes put to complex or even unintended uses.

Users are the people whose behaviors, preferences, and needs are being observed, including their ...

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