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The Pocket Universal Methods of Design by Bella Martin, Bruce Hanington

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011 Case Studies

In-depth investigation of single instances to gain detailed knowledge using multiple sources

• This is useful for understanding existing phenomena for comparison or inspiration and to study the effects of change, new programs, or innovations.

• Instances, or cases, may be of individuals, events, organizations, entire communities, or processes.

• Details of cases emerge during data collection and analysis, which typically include the following features:

– Selection of a case or small set of cases

– Study of the case in its social and physical context

– Collection of information using multiple, triangulated methods such as interviews, observations, unobtrusive trace measures, and document analysis

• This method welcomes extraordinary ...

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