Acting the role of the user in realistic scenarios to present empathic design opportunities
• Role-playing is usually guided by describing a general situation or suggestions for actions to be performed, tasks to be accomplished, or goals to be reached.
• Members of the design team have to be willing to play and improvise, yet be cautious to avoid exchanges that can lead to hurtful or upsetting words or actions.
• Debriefing after role-playing is critical to make sense of what occurred and to assess genuine feelings that may have resulted from the session.
• Role-playing is difficult to document by the actors involved, so it is useful to have other team members record the sessions using photos and notes or video.
• Role-playing ...