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The Pocket Universal Methods of Design by Bella Martin, Bruce Hanington

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013 Cognitive Walkthrough

Evaluating whether the order of prompts in a system reflects the way people cognitively process tasks

• This is a usability inspection method that evaluates a system’s anticipated ease-of-use without instruction, coaching, or training.

• Each step of the interaction with the system can be assessed as a step that either moves the individual closer to or further from their goal.

• Evaluators ask four questions for each step in the sequence:

1. Will users want to produce whatever effect the action has?

2. Will users see the control (button, menu, label, etc.) for the action?

3. Will users recognize that the control will produce the effect that they want?

4. Will users understand feedback they get, so they can confidently ...

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