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The Pocket Universal Methods of Design by Bella Martin, Bruce Hanington

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088 Time-Aware Research

A moderated, remote testing method engaging a real person in real time, just as he or she is about to complete a task

• In contrast to traditional usability testing where tasks are preselected by researchers, time-aware research happens “just in time” to observe a task of interest.

• Live recruiting intercepts participants at the precise moment that they set out to complete a self-directed task, providing insight into how they accomplish goals.

• Using screen-sharing software, this method enables the usability test to occur within the context of an individual’s native environment or “technological ecosystem.”

• This is a more realistic process than lab testing, as participants can access information on websites, by email, ...

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