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The Pocket Universal Methods of Design by Bella Martin, Bruce Hanington

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072 Scenario Description Swimlanes

A holistic visualization of the activities of multiple actors in a flow of events

• It can benefit any project where several processes or actors have to come together to shape the outcome of the same flow of events.

• Multiple scenario description swimlanes should be created from user research, each focused on its own specific story with the following elements:

Storyboard lane: Captures the events in a user story using comics, photographs, illustrations, or sketches.

User Experience lane: This is a flowchart depicting the story with more detail and insight into the process of the user experience.

Business Process lane: This is the business logic providing the required processes that facilitates the steps ...

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