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The Pocket Universal Methods of Design by Bella Martin, Bruce Hanington

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009 Business Origami

Paper-prototyping interactions and value exchanges among people, artifacts, and environments

• Business origami is a service design activity where stakeholders build a physical representation of a system and then prototype future or alternative states.

• Paper tokens represent actors, artifacts, environments, and technologies on a horizontal whiteboard “stage” where interactions play out to tell a story.

• Lines and arrows labeled on the whiteboard represent the interactions between tokens, articulating what value people get out of the exchange.

• The method gives all participants an equal voice in the prototyping activity, bridging different perspectives by providing a common reference for further discussion.

• The experience ...

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