An observational method tracking someone closely through his or her daily routines
• Provides key insight into a participant’s activities and decision patterns, collecting insights through the detailed nuance of firsthand, real-time exposure.
• Observations should be well documented, with photographs, detailed notes and sketches, or audio.
• Ideally, several team members will complete shadowing exercises across representative users, to begin crafting a general picture of patterns.
• Cooperation is necessary and a respectful distance should be maintained to avoid interruption to natural routines or behavior change as a result of being observed.
• Typically, interactions with the person being shadowed are kept to a minimum, asking ...