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The Pocket Universal Methods of Design by Bella Martin, Bruce Hanington

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076 Shadowing

An observational method tracking someone closely through his or her daily routines

• Provides key insight into a participant’s activities and decision patterns, collecting insights through the detailed nuance of firsthand, real-time exposure.

• Observations should be well documented, with photographs, detailed notes and sketches, or audio.

• Ideally, several team members will complete shadowing exercises across representative users, to begin crafting a general picture of patterns.

• Cooperation is necessary and a respectful distance should be maintained to avoid interruption to natural routines or behavior change as a result of being observed.

• Typically, interactions with the person being shadowed are kept to a minimum, asking ...

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