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The Pocket Universal Methods of Design by Bella Martin, Bruce Hanington

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080 Stakeholder Maps

A visual representation of key constituents of a design project

• Stakeholder maps provide a visual reference point for the design team, setting the stage for user-centered research and design development.

• Include people who will benefit from the project, those who hold power, those who may be adversely affected, and even those who may sabotage designed outcomes.

• Stakeholders can be identified by general roles (e.g., nurses), specific roles (e.g., chief of surgery), or by actual people (e.g., Linda, resident physician).

• From an initial sketch or list using whiteboards, cards, or paper, the map evolves into a structure with hierarchy and key relationships between roles or people.

• Stakeholder maps can take on a variety ...

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