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The Pocket Universal Methods of Design by Bella Martin, Bruce Hanington

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069 Remote Moderated Research

Remotely observing users completing tasks on their own devices in context

• A participant completes tasks while thinking out loud while software allows a remote researcher and observers to review behaviors and ask questions.

• Remote Moderated Research can reveal deep insights into contexts of use that cannot be replicated in a controlled lab environment.

• The method exposes rich, qualitative data about a participant’s native computer and possibly his or her physical environment.

• With “live recruiting,” participants can be intercepted when they begin a process, and research can be initiated immediately upon their consent.

• Live recruiting allows the research team to observe behavior in a task that the participant ...

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