November 2017
Beginner
208 pages
3h
English
Content preview from The Pocket Universal Methods of Design
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019 Contextual Design
A customer-centered process that makes designer workflow concrete, explicit, and sharable
• Designers intuitively understand the leap from customer-centered data to a sound design direction, but to non-designers this process can seem “fuzzy” or “magic.”
• Recommended steps to make design work more predictable and inclusive of non-designers include:
– Contextual Inquiry to understand the customer
– Interpretation Sessions for each customer interview
– Work Models and Affinity Diagrams to represent the complex systems of work
– Visioning and Storyboarding to generate concepts to support the customer’s work
– User Environment Design to document natural flow of the customer’s work
– Paper Mock-ups to get feedback from customers ...
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