Linux Administration Cookbook

Handling irate managers

Managers, such as developers, are only doing their jobs. They are perhaps harder to talk to in some circumstances, as they sometimes just want the problem and the solution to the problem in plain English, even if you don't know what the solution (or problem) is yet. Some of the best managers understand that not every problem can be located and fixed within ten minutes, and, likewise, some of the worst expects you to have fully formed solutions in the time it takes them to stand up from their desk and march over to yours.

Should you find yourself in the situation where you're having to talk to an irate manager, perhaps because there's a production issue and someone higher than them is breathing down their neck too, ...