고객 공장의 제품 출시 전 전사적 지표 대시보드 고객 공장의 제품 출시 전 전사적 지표 대시보드
10.5.2 10.5.2
핵심 제약 파악하기핵심 제약 파악하기
주간 지표의 기준점을 설정한 다음에는 행동 요청(매출) 단계부터 거꾸로 되짚으
면서 병목 현상이 있는 지점을 찾아본다. 병목 현상이 있는 지점의 특성은 다음과
같다.
●
기다리는 사람이 많다(주기 시간이 길다).
●
떠나는 사람이 많다(포기율이 높다).
병목 현상이 가장 심각한 지점을 가장 먼저 해결해야 할 제약으로 지정한다.
10.5.3 10.5.3
제약 솔루션 모색하기제약 솔루션 모색하기
제약은 병목 현상이 심하다는 것을 알려줄 뿐, 그 원인을 알려주지는 않을 수도
있다.
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