April 2014
Intermediate to advanced
1176 pages
30h 5m
English
Content preview from Microsoft Dynamics CRM 2013 Unleashed
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Skype
Microsoft Dynamics CRM 2013 now has the ability to make phone calls directly from Dynamics CRM 2013 using Skype or Lync.
Note
Both Skype and Lync are separate and optional components that are not required for users of Dynamics CRM 2013.
This new Click to Dial functionality provides an easy interface for users to directly and easily communicate with their contacts directly from Microsoft Dynamics CRM 2013. Figure 2.25 shows the Skype integration.
FIGURE 2.25 Microsoft Dynamics CRM 2013 Skype integration.
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.