Microsoft Dynamics CRM 2013 Unleashed

Understanding Service and Service Activities

Services are the best way to manage resources such as time and materials within the organization. Resources can consist of users, resource groups, or teams; and materials are defined as facilities or equipment.

A service is basically anything that involves resource time and materials. It differs from a product, for which you have to manage stock and quantities. With a service, the critical considerations are the time allocated to the necessary resources and the stock of materials. For example, suppose that an IT company has two technicians who can repair computers. When one goes to a client to repair a computer, that technician might take 1 hour or more to perform the work and, depending on the service ...