April 2014
Intermediate to advanced
1176 pages
30h 5m
English
Content preview from Microsoft Dynamics CRM 2013 Unleashed
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On-Premise Support
On-Premise support differs decidedly from Online support in that it is not free. In fact, when you first purchase CRM On-Premise, you are given three support tickets that you can access via the CustomerSource page, as shown in Figure 31.7.
FIGURE 31.7 Microsoft Dynamics CustomerSource.
Tip
Refer back to Figure 31.6 to see the link to the CustomerSource page located as the first entry in the right-hand column titled ‘Go to CustomerSource.’
Once in CustomerSource, you can create, view, and manage your support tickets by navigating from Support on the left-side navigation, as shown in Figure 31.8.
FIGURE 31.8 Microsoft Dynamics ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.