April 2014
Intermediate to advanced
1176 pages
30h 5m
English
Content preview from Microsoft Dynamics CRM 2013 Unleashed
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Articles
Articles used to be called Knowledge Base, or KB, in earlier versions of CRM. It is a common repository where users can share their experience and solutions for common issues and customer questions.
An Article has a small predefined workflow:
1. Anyone with the right permissions can create Articles.
2. Articles are submitted for review.
3. A higher-level-permissions user reviews Articles and then approves or rejects them.
4. When approved, Articles are published.
Figure 10.29 shows the steps in this workflow.
FIGURE 10.29 Article workflow.
Before you start writing Articles, consider the following things:
Be sure to prepare the right ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.