April 2014
Intermediate to advanced
1176 pages
30h 5m
English
Content preview from Microsoft Dynamics CRM 2013 Unleashed
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Summary
In this chapter, we discussed when a Customer is an Account or a Contact when working with Microsoft Dynamics CRM and how to use the Account and Contact entities in depth.
When working with Accounts and Contacts, understanding how they work and relate is an important concept when working with your Customers, and these two entities usually serve as the cornerstone of Microsoft Dynamics CRM 2013.
Refer to Chapter 2, “New Features of Microsoft Dynamics CRM 2013” for additional features available to users such as Bing map integration and the ability to add pictures for a Customer.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.