April 2014
Intermediate to advanced
1176 pages
30h 5m
English
Content preview from Microsoft Dynamics CRM 2013 Unleashed
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Cases
Cases are normally used to track customer problems, questions, and issues. Figure 10.22 shows the My Active Cases interface that shows when you select Service, Cases.
FIGURE 10.22 My Active Cases interface.
Note
Each case is assigned a unique identifier with a prefix of CAS by default, which you can customize from Settings > Administration > Auto-Numbering.
We are often asked whether there is any flexibility around the case number numbering scheme because it can be unfriendly in some cases (that is, instead of CAS-01002-T8N2C3, something more like CAS-5401). The answer is no. However, there is no reason why you cannot create your own ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.