April 2014
Intermediate to advanced
1176 pages
30h 5m
English
Content preview from Microsoft Dynamics CRM 2013 Unleashed
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Managing Users’ Working Time
You can change the working hours for a user from the Service Calendar. You open a user’s details by selecting the user and then selecting Work Hours from the top navigation. Figure 10.14 shows the Monthly View of work hours.
FIGURE 10.14 Work Hours tab for a user.
Suppose that the user Bill is going on vacation for a few days. You can easily set up these days as time off to prevent other users from scheduling Appointments or Service Activities with him. From the Set Up menu that is inside the Monthly View tab, click Time Off to configure the vacation time, as shown in Figure 10.15.
FIGURE 10.15 Configuring time off. ...
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