Microsoft Dynamics CRM 2013 Unleashed

Email Activities

Email Activities are Activity records that indicate either an incoming or an outgoing email. Similar to faxes, they don’t necessarily indicate an actual email; rather, they indicate an Email Activity that has occurred (email has been sent) or will occur. (Email Activity should be sent on the due date.)

Email Activities create a record whereby the email is sent to the Account, Contact, Lead, Queue, or User listed in the To, Cc, or Bcc fields. The subject of the Email Activity is the subject of the email, and the text is the body of the email. Any attachments to the Email Activity are included.

After an Email Activity has been sent (via the Send button at the top of the Email Activity), it is automatically closed and available ...