April 2014
Intermediate to advanced
1176 pages
30h 5m
English
Content preview from Microsoft Dynamics CRM 2013 Unleashed
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Letter Activities
Letter Activities indicate when a letter has been sent or received (see Figure 7.25). As with faxes, the Letter Activity is designed to have the actual letter associated with it.
FIGURE 7.25 Letter Activity.
If you want to create a letter using mail merge, you can create the letter and then automatically set Activities associated with the merge via Quick Campaign.
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