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Practicing Organization Development: A Guide for Leading Change: A Third Edition by Arielle Sullivan, Roland L. Sullivan, Jacqueline M. Stavros, William J. Rothwell

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IS OD STILL HOOKED ON DIAGNOSIS AND DATA GATHERING?

This analysis and critique are directed at the models of consultation that take it for granted that, before one makes an intervention, one should make some kind of diagnosis of what is going on. That diagnosis is typically based on several things: (1) the consultant’s insights based on prior education and experience, operating in the form of mental models that structure expectations, predispositions, stereotypes, and communication filters; (2) the consultant’s personal style and preferences in the sense that those preferences will predispose the consultant initially to perceive the new situation in a way that is comfortable for that person; (3) the here-and-now “online” interpretation of ...

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