SUMMARY
Organization design is a complex field, but it is an area that is of growing importance. As mergers, integrations, and partnerships increase—particularly within the context of globalization—organization design will come to play an increasingly critical role in enabling these constantly reconfiguring business structures to achieve and maintain operational efficiency. Regardless of the size of the organization, the business it is in, or the region of the world where it operates, the key elements of designing an effective organization—strategy, structure, process, metrics, and people—remain the same. An understanding of how these aspects of an organization relate to its key differentiating capabilities represents the first step on the ...