Communication and collaboration are critical to the success of change, and to the ability of OD practitioners to help “tell the story.” To accomplish this, the OD practitioner should select an appropriate tool kit of technologies and learn to use these tools as part of his or her practice. Moreover, the technologies in the tool kit must be easy and comfortable to use. Several tools may be needed to adequately communicate with clients and colleagues. Personal productivity software such as Outlook, Goldmine, ACT, and others can help practitioners maintain appointments, tasks, email, and project documents. Another way to communicate a complex idea is through concept maps, graphics, and charts. These visual communication ...

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