Emotional Intelligence for IT Professionals

Understanding emotions

Understanding emotions is the ability to comprehend emotional language and to appreciate complicated relationships among emotions.

Understanding emotions encompasses the ability to be sensitive to slight variations in one emotion only, for instance, know the difference between feeling happy and feeling ecstatic. And to recognize and describe how emotions evolve over time, for instance, how shock can turn into grief. The ability to understand emotions is the most cognitive, or thinking-related of the four branches of emotional intelligence and it is based on four underlying principles. The four principles to understand emotions are:

• Emotions have heir own vocabulary: For example, feeling melancholy is not the same thing ...