September 2017
Intermediate to advanced
280 pages
7h 53m
English
Content preview from Emotional Intelligence for IT Professionals
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Strategies to enhance service orientation
Service orientation is the ability to take in to consideration others' needs and helping them achieve their goals.
Service orientation is built upon empathy for a person's situation. Knowing and understanding the type of environment that dominates your organization prepares you to be ready to help your employees or colleagues, to achieve their professional goals, and be a better employee and a happier person.
To build or enhance your service orientation, consistently practice the following:
- Care about your team as you care about your customers: If you want your team to care about customers, start by making it a priority at the top. Don't just say that you value great service or write it in a memo--live ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.