O'Reilly logo

Emotional Intelligence for IT Professionals by Emília M. Ludovino

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Strategies to enhance service orientation

Service orientation is the ability to take in to consideration others' needs and helping them achieve their goals.

Service orientation is built upon empathy for a person's situation. Knowing and understanding the type of environment that dominates your organization prepares you to be ready to help your employees or colleagues, to achieve their professional goals, and be a better employee and a happier person.

To build or enhance your service orientation, consistently practice the following:

  • Care about your team as you care about your customers: If you want your team to care about customers, start by making it a priority at the top. Don't just say that you value great service or write it in a memo--live ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required